Conditions of using the Serenity Direct website

Any order or purchase of products by you from the Serenity Direct website shall be with your acceptance of these terms and conditions and any other guidelines that may be posted on the website. If you do not agree with any part of the following terms and conditions you must not use the website. You can contact us on 01395 487150 or email us at


Serenity Direct aims to process orders as quickly as possible. All orders placed are usually despatched within 1-3 working days of receipt of the order. In the event that an item or items are out of stock Serenity Direct will notify you of the delay and despatch the goods as soon as possible. The products shall be delivered to you at the address you have given and you shall make all arrangements necessary to take delivery of them. Serenity Direct may deliver the products by separate consignments. If an order is lost in the postal system Serentiy Direct will make a claim on the post office insurance and will therefore provide the name and contact details of the intended recipient.

Acceptance of Products

You shall be deemed to have accepted the products immediately upon receipt of delivery. You shall inspect all the products upon delivery and notify Serenity Direct within 48 hours of any defects or if the products are faulty or damaged in any way. Serenity Direct is not liable for products damaged during transit to you.

Refund Policy

Under the Distance Selling Regulations you have a right to cancel your order for any payments made via this website, up to 7 working days after receiving it and receive a full refund. However, refunds are NOT given on any products that have been opened or/and used unless the item is faulty.

If you are unsatisfied with your order, please Contact Us, quoting your name and date ordered. If we can not resolve the problem to your satisfaction, we will ask you to return the products to our Correspondence Address at your postal cost and once received we will make a full refund of the goods (but not postal charges) providing the items are unopened and undamaged.

Funds will be credited into the same account that was debited.

If you wish to change an unopened item this will be done but will incur an £8 charge to cover administration and postage and packing plus any cost difference of the items. A cheque payable to Serenity Direct should be sent with your returned item.

Serenity Direct is not liable for products damaged during transit from the customer to us and postage is not proof of delivery to Serenity Direct. Serenity Direct strongly recommend any products returned to us are done so by recorded delivery, registered post or courier with sufficient insurance to cover the value of the products.

General Exclusions and Limitations

Serenity Direct assumes no responsibility and shall not be liable for any damages or viruses that may affect your computer equipment or other property on account of your access to, use of or browsing on the website.

Serenity Direct shall be under no liability whatsoever in respect of the following for injury, damage of any kind of nature, direct or indirect to persons or personal property howsoever caused.


In no event shall Serenity Direct be liable for any injury, loss, claim, damage, or any exemplary, punitive, direct, indirect, incidental or consequential damages of any kind (including but not limited to lost profits or lost savings) whether based in contract, tort, strict liability, or otherwise, which arises out of or is in any way connected with:

  • any use of this site or content found therein
  • any failure or delay (including, but not limited to) the use of or inability to use any component of the site
  • the performance or nonperformance by Serenity Direct
  • the provision of or failure to provide services
  • any information, software, products, services and related graphics obtained through the site.

Serenity Direct assumes no responsibility and shall not be liable for any damage to, or viruses that may infect, your computer equipment or other property on account of your access to, use of, or browsing in the site. Serenity Directs’ liability shall not be limited in the case of death or personal injury directly caused by Serenity Directs’ negligent act or omission.

Any dealings you have with third parties via the site are your responsibility. Should a dispute arise between yourself and any third party due to use of the site, we will do our best to assist its resolution but will not be responsible for any loss or damage suffered as a result.

We may provide links to other web sites, resources, advertisements or sponsorships either directly or through contractual partners. Serenity Direct accepts no responsibility for these links and does not endorse their contents. If you decide to access other web sites, you do so at your own risk whatsoever.

Serenity Direct shall not be liable for any claims, costs, damages, or other losses resulting from any failure on the part of Serenity Direct and its employees. Serenity Direct shall not be liable for any claims, costs or damages directly or indirectly due to war, terrorism, act of any government or other unrest, embargo, computer system failure, storm, fire, accident, industrial action, acts of God, illness, Prevention from or hindrance in obtaining raw materials and supplies or any other matters beyond the reasonable control of Serenity Direct.


Our Obligations

Serenity Direct will provide you with up to date information on the functionality of the site and advice and assistance on any upgrades or changes to its functionality, as it deems necessary; and use reasonable endeavours to comply with any statute, regulation or other ordinance as and when they come into force.

Your Obligations

You agree that you will only use the site in accordance with these Terms and Conditions and shall comply with all applicable laws and regulations.

You represent, warrant and undertake that you will not do anything or cause or permit anything to be done that may infringe, damage or endanger any intellectual property rights of Serenity Direct or do anything that is otherwise unlawful.

Warranty (Exclusion of Warranty)

We try to make sure the information contained on this site is as accurate as possible. However we give no warranty of any kind regarding the site and/or any materials provided on the site. Serenity Direct does not warrant the accuracy, completeness, currency, or reliability of any of the content or data found on this website expressly disclaims all warranties and conditions, including implied warranties and conditions of merchantability, fitness for a particular purpose and non-infringement, and those arising by statute or otherwise in law or from a course of dealing or usage in trade.


You shall indemnify and keep Serenity Direct indemnified against all actions, claims, losses, costs (including all legal costs actually incurred or otherwise), damages and expenses that are suffered or incurred by Serenity Direct whether or not reasonable or otherwise foreseeable or avoidable which arise directly or indirectly from any breach or alleged breach by you of any of these Terms and Conditions.

Intellectual Property

All content, software and data on or relating to the site [and each of its areas], is the property of Serenity Direct and/or its suppliers or business partners. None of the software, data or content found on the Site may be reproduced, republished, distributed, posted, sold, transferred, linked to or modified without the express written permission of Serenity Direct.

In addition, the trade marks, logos and service marks displayed on this site (“the Trade Marks”) may not be used without permission. All copyright, database rights, rights in inventions, patents and patent applications in the software, data or content relating to the site shall (unless licensed to Serenity Direct) be owned by and vest absolutely in Serenity Direct.



These Terms and Conditions shall be deemed severable. In the event that any provision is determined to be unenforceable or invalid, such provision shall nonetheless be enforced to the fullest extent permitted by applicable law, and such determination shall not affect the validity and enforceability of any other remaining provisions.

Changes to these Terms

We reserve the right to make changes to these Terms and Conditions at any time. Your use of the Serenity Direct website following such changes constitutes your acceptance of these changes.

Entire Agreement

These Terms and Conditions, together with those incorporated herein or referred to herein constitute the entire agreement between us relating to the subject matter hereof, and supersede any prior understandings or agreements (whether oral or written) regarding the subject matter.

Governing Law

These Terms and Conditions shall be governed and interpreted in accordance with the laws of England.